Haven Manual

Everything you need to know.

Haven is your family's operating system — tasks, documents, finances, and reminders, all in one place. Use it from the web, your phone, or the messaging apps you already have (Telegram, SMS, Web AI chat).

What is Haven?

Haven is a family coordination platform built for busy households. Every task has an owner, a deadline, and a visible status. Overdue tasks surface in your daily digest. Nothing falls through the cracks.

You can interact with Haven from three places:

  • Web — the board, task pages, documents, finance, and settings at heyhavens.com (works on desktop and mobile)
  • Telegram — message the Haven bot to create tasks, close tasks, log expenses, and more
  • SMS — same capabilities as Telegram, via text message
  • Web AI chat — in-browser chat panel on the board page (no app install needed)
💡
Think of it as Jira for the family. Tasks are assigned to people. Reminders fire before deadlines. The daily digest keeps everyone aligned.

Create your family

Haven is channel-first. You create your family by messaging the Haven bot. There is no web sign-up. Pick the channel you want to use:

Open Telegram, search @HeyHavenBot (or open t.me/HeyHavenBot), and send any message to start.

Text anything to +1 (518) 628-2189 from the phone you want to use.

ℹ️
SMS Program Disclosure. By texting Haven Lab Inc.'s SMS number +1 (518) 628-2189, you agree to receive recurring task reminders, daily and weekly summaries, and AI assistant replies from Haven Lab Inc. Message frequency varies (typically 5–30 messages per week). Reply STOP to opt out at any time, HELP for help. Message and data rates may apply. See our Privacy Policy and Terms of Service.

Open LINE, search the Haven official account (ID: @263ndgtw), add it, and send any message.

Coming soon. WhatsApp onboarding is built and waiting on Meta Business Account approval. Use Telegram, SMS, or LINE in the meantime.

Coming soon. WeChat onboarding is built and waiting on Tencent Service Account review. Use Telegram, SMS, or LINE in the meantime.

Then, on whichever channel you picked:

1
The bot replies with three options. Pick 1 — Create a new family.
2
Enter your email. A 6-digit code is sent to that address — reply with it to verify.
3
Enter your first name, last name, family name, and timezone.
4
Done. Start adding tasks. The email + channel you used become your account — one of each, switchable later.

Invite members

Haven works best when the whole household is on it. Invite anyone you share responsibilities with.

1
Message the bot: invite sarah@example.com
(Or go to Settings, Family, Invite member on the web.)
2
The invitee receives an email with a join code, the Haven bot name, and instructions for each channel.
3
The invitee messages the Haven bot on their preferred channel, picks option 2 (Join a family), and enters the join code.
⚠️
Invitations expire after 7 days. The invitee must join via a messaging channel — there is no web registration.

Switch channel

Each member has exactly one messaging channel. To switch, you must initiate from the target channel — not the one you're currently on.

1
Open Telegram. Search @HeyHavenBot or open t.me/HeyHavenBot and start a chat.
2
The bot presents three options. Pick 3 — Switch to this channel.
3
Enter your email. A verification code arrives. Enter it.
4
Done. Your account moves to Telegram. Your old channel is disconnected.
1
Text the Haven SMS number (+1 (518) 628-2189) from the phone you want to use.
2
The bot presents three options. Pick 3 — Switch to this channel.
3
Enter your email. A verification code arrives. Enter it.
4
Done. Your account moves to SMS. Your old channel is disconnected.
ℹ️
SMS Program Disclosure. Switching to SMS subscribes you to recurring task reminders, daily and weekly summaries, and AI assistant replies from Haven Lab Inc. at +1 (518) 628-2189. Message frequency varies (typically 5–30 messages per week). Reply STOP to opt out at any time, HELP for help. Message and data rates may apply. See our Privacy Policy and Terms of Service.

Coming soon. Once WhatsApp linking is approved by Meta, switching follows the same pattern: message Haven on WhatsApp, pick option 3, verify your email.

Coming soon. Once WeChat is approved by Tencent, switching follows the same pattern: scan the QR code or message the official account, pick option 3, verify your email.

1
Open LINE. Search the Haven official account (ID: @263ndgtw) and add it.
2
The bot presents three options. Pick 3 — Switch to this channel.
3
Enter your email. A verification code arrives. Enter it.
4
Done. Your account moves to LINE. Your old channel is disconnected.
⚠️
You cannot switch channels from within your current channel — initiate from the target.

Talk to Haven

Type — or speak — what you want. Haven parses plain English; there is no syntax to learn. The same phrases work on every channel.

Tasks
  • "add buy groceries by friday, assign sarah"
  • "what's overdue?"
  • "close the dentist task"
  • "reassign laundry to me"
Documents
  • "find the lease"
  • "save the attached photo as wifi info"
  • "rename it to school calendar"
Finance
  • "what did we spend on groceries this month?"
  • "show last month's transactions"
Family
  • "list members"
  • "what's open?"
  • "who's overloaded?"
🎙️
Voice works too. On Telegram and Web AI chat, send a voice note — Haven transcribes and runs the same intent. Audio: MP3, OGG, Opus, WebM, M4A.

Structured flows

Some operations need back-and-forth — multiple inputs, attachments, or confirmation. Type a keyword to enter a flow. Type done to exit.

Keyword What happens
expense / transaction Log expenses one-by-one ("Apr 11 A&W $16.48") or attach receipt screenshots. done imports them all.
template / recurring Build a recurring task — title, frequency, days, default time, assignee.
invite Send a family-join invitation by email.
member Edit a member's name, email, timezone, or messaging channel.
family Edit family name, currency, location, AI context, or retention.
notification / notifications Edit your digest, quiet hours, reminder offsets, and preferred channel.
switch / channel Move your account to a new messaging channel.
report File a bug report, optionally with a screenshot.
💡
Haven nudges, never traps. Say "I want to invite my brother" and the bot will suggest typing invite to start the flow — it never enters one without your keyword.

Notifications

Go to Settings → Notifications to configure:

Daily digest

Morning summary of your open tasks. Configure time and which days.

Weekly summary

Weekly roll-up: what was completed, what's still open.

Task assigned alert

Instant notification when someone assigns a task to you.

Reminder offsets

How far before a deadline to remind you (e.g. 1 day, 1 hour, 30 minutes). Up to 3 offsets.

Quiet hours

Time window with no notifications (e.g. 22:00–08:00). Deferred, never dropped.

Preferred channel

Which channel receives notifications. Falls back to first linked channel if not set.

💡
Settings cascade: family defaults → your personal overrides. Your override always wins.

Create a task

Two ways to add a task — pick whichever is closer at hand. The same phrases work on your channel (Telegram, SMS, WhatsApp, WeChat, or LINE).

Web
1. Open the board at heyhavens.com/board.
2. Click "+ New task" in the top-right corner.
3. Fill in title; set priority, assignee, and deadline.
4. Click Save — the task appears in the Todo column.
Channel
Just say it. Haven extracts assignee, deadline, and priority from one sentence.
Cues: assign me, assign [name], due [date], by [date], high / urgent / low.
Example — works on every channel
You: | add renew car insurance due in 2 weeks, assign me, high priority
Bot: | Created: Renew car insurance — You · Due May 11 · high

See Talk to Haven for more phrasings.

View, edit & close tasks

Web
Click any task card on the board to view details and edit.
Drag cards between columns (Todo / In Progress / Done) to change status.
Click Close task to mark complete.
Channel
done buy milk — closes a task matching "buy milk"
list — shows all open tasks
my tasks — shows your assigned tasks
overdue — shows past-due tasks
⚠️
If multiple tasks match your keyword, the bot asks you to be more specific. Closed tasks are archived after your family's retention period.

Create a template

Recurring templates auto-generate tasks on a schedule. Supports daily, weekly, monthly, and yearly frequencies.

Web
1. Go to Recurring → New template.
2. Set title and frequency. For weekly pick days; for monthly pick day-of-month.
3. Optionally set default assignee and priority.
4. Set the default due time for each cycle.
5. Click Save — Haven generates the next task automatically.
Channel
Type template (or recurring).
The bot walks you through title, frequency, days, default time, and assignee — see Structured flows.

Manage templates

Web
From the Recurring page: pause, resume, or close any template.
Pause — stops generating new tasks (reversible).
Resume — reactivates a paused template.
Close — permanently deactivates (already-spawned tasks remain).
Channel
Just ask. list templates, pause the bins template, delete the dishes template.

Upload a document

Store your family's important files: insurance PDFs, passports, school schedules, receipts. No Google Drive, no Dropbox — everything stays in Haven.

Web
1. Go to Docs → Upload.
2. Choose a file. Supported: PDF, Word, Excel, Markdown, text, images (JPG, PNG, HEIC, WebP), audio (MP3, OGG).
3. Click Upload — the file is stored and immediately searchable.
Channel
Send any image, PDF, or file as an attachment to the Haven bot.
The bot saves it to your family docs automatically and replies with the filename and size.
⚠️
Star important documents (passports, insurance) to prevent auto-deletion after your retention period.

Track expenses

The Finance section at /finance shows your family's expenses and income. Filter by date range, member, or category.

Web
1. Click "+ Add transaction" on the Expenses page.
2. Enter amount (negative = expense, positive = income), category, date, description.
3. Click Save — the transaction appears in the list.
Channel
Type expense to start the expense flow.
Send lines like $16.48 A&W lunch, or attach a receipt / bank-statement screenshot — Haven extracts and auto-categorizes.
Type done when finished. Querying is plain English ("show this week's expenses") — see Talk to Haven.

Categories include: housing, groceries, dining, transport, utilities, healthcare, fitness, entertainment, shopping, education, childcare, pets, maintenance, salary, freelance, investment, and more.

Analytics

The Analytics page at /finance/analytics shows spending breakdowns:

  • Category breakdown — pie chart showing where your money goes
  • Monthly trend — stacked bar chart of top categories over time
  • Period comparison — spending vs. previous period (% change)
  • Income vs. expenses — net flow summary

Family settings

Go to Settings → Family to manage:

  • Family name and timezone
  • Family AI context — background your bot should always know (ages, pets, routines, dietary restrictions)
  • Currency — default currency for finance tracking
  • Location — country, state, city, postal code
  • Retention — how long to keep closed tasks and unkept documents
  • Invite members — send email invitations with join codes

Via channel: type family to open a guided menu that lets you edit all family settings.

Profile

Go to Settings → Profile to update:

  • Your name and email address
  • Connected messaging channels (Telegram, SMS, LINE, WhatsApp, WeChat) — link or unlink
  • Your bio and profession

Timezone is family-wide — set it once in Family settings; everyone inherits it.

Tips & tricks

⚡

Morning check-in

Message "list" each morning. 10 seconds to know exactly what everyone is handling.

🎯

One task, one owner

Never leave a task unassigned. Even "assign me" is better than nothing.

🔁

Template everything recurring

Weekly groceries, monthly bills, annual renewals — template them all.

📁

Star your irreplaceables

Passport scans, insurance policies — star them so they're never auto-deleted.

📅

Always set a deadline

A task without a deadline is a wish. Deadlines drive the daily digest and reminders.

💬

Use structured flows

Type "expense", "invite", or "family" for guided multi-step conversations.

Ready to start?

Takes 60 seconds to set up. No card required.

Create your family →